Return & Refund Policy
Thank You for Shopping with Mrytky!
We’re committed to making sure you love every purchase. If something isn’t quite right, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the delivery date to return eligible items for a refund or exchange.
To qualify, the item must be unused, in the same condition you received it, and in its original packaging.
How to Initiate a Return
- Email us at contact@mrytky.shop with your order number, the item(s) you want to return, and the reason for the return.
- Our support team will review your request and provide you with a return authorization and instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or we made a mistake.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Processing
- Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within a few business days (timing depends on your payment provider).
Exchanges
- To exchange an item, please follow the return process and then place a new order for the item you want.
- Exchanges are processed separately from returns.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at contact@mrytky.shop.
We’ll guide you through the process of receiving a replacement or a full refund.
Contact Us
Have questions or need help? Reach us anytime at:
📧 contact@mrytky.shop
Policy Changes
Mrytky reserves the right to update or change this Return and Refund Policy at any time. Changes take effect immediately upon posting to our website.